Privacy Policy
Last updated: 3 November 2026
This policy explains what personal data we collect, why, and how we handle it.
Who we are
Three Counties Services Ltd, registered in England and Wales, company number 17407110. Registered office: 142 Cambridge Street, Chard, TA20 1JQ. Email: hello@threecountiesservices.co.uk. We are the controller of the personal data described here.
Information we collect
Contact details you give us when ordering or contacting us (name, email, address, phone number)
Order and payment information. Payments are processed securely by Squarespace Payments; we never see your full card details.
Website usage data via cookies and analytics tools (e.g. Squarespace Analytics, Google Analytics)
What we use your data for, and why we are allowed to
To take, deliver and support your order – name, address, email, phone and order details. Lawful basis: contract.
To keep accounting and tax records – order and payment records. Lawful basis: legal obligation.
To run the weekly Local Buyers group order – order details. Lawful basis: contract.
To prevent fraud and keep the site secure – order and technical data. Lawful basis: legitimate interests.
To send newsletters or offers – email address. Lawful basis: consent (you can unsubscribe at any time).
Who we share your data with
We do not sell your personal data. We only share what each service needs to do its job:
Squarespace – runs our website, shop and checkout.
Payment provider (Squarespace Payments) – processes your payment.
Zapier – moves order information between our shop and our order records.
Airtable – stores our order records so we can place and track supplier orders.
Our partner warehouses and makers – receive your name and delivery address when they send an order to you directly.
Delivery couriers and email platforms – to deliver your order and send you emails.
The group order counter on our Local Buyers page uses only product names, quantities and prices. It does not use any personal data.
International transfers
Some of these services, including Squarespace, Zapier and Airtable, are based in the United States. When your data is transferred outside the UK, it is protected by the UK International Data Transfer Addendum or the UK–US Data Bridge, as these companies state in their own privacy terms.
Cookies
Our website uses cookies to support core functionality and, where enabled, analytics. You can control cookies through your browser settings.
How long we keep it
We keep order records for 6 years to meet tax rules, then delete them. Other information is kept only as long as needed for the purposes above.
Your rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Ask us to correct or delete your data
Withdraw consent to marketing at any time (via the unsubscribe link in any email)
Contact us
For any privacy questions or to use your rights, email hello@threecountiesservices.co.uk. We aim to reply within 48 hours. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.