Returns Policy

We want you to be happy with your purchase. If for any reason you're not, we're happy to accept returns under the following conditions:

Eligibility

• Returns are accepted as long as the item is unopened and unused, in its original packaging, and in the same condition you received it.

• Please contact us within 14 days of receiving your order to request a return.

How to start a return

• Email us at hello@threecountiesservices.co.uk with your order number and the reason for return.

• We'll confirm your return is eligible and provide instructions for sending the item back to us.

Return shipping

• Customers are responsible for return shipping costs, but if you bought through our Local Buyers offer there is no cost for us to arrange getting the product back from you.

• We recommend using a tracked shipping service, as we can't be responsible for items lost in transit.

Refunds

• Once we receive and inspect the returned item, we'll let you know if we can offer you a refund.

• Approved refunds will be issued to your original payment method as soon as possible, but certainly within 5–10 business days.

Non-returnable items

• Opened, used, or damaged items cannot be returned unless faulty.

Faulty or incorrect items

• If your item arrives damaged, faulty, or incorrect, contact us within 14 days and we'll arrange a replacement or full refund.

If you have any questions you can contact us at hello@threecountiesservices.co.uk.