Returns Policy
We want you to be happy with your purchase. If you're not, here is how returns and refunds work. This policy does not affect your statutory rights.
Changed your mind?
You can cancel your order within 14 days of receiving it, without giving a reason. Tell us by emailing hello@threecountiesservices.co.uk with your order number.
Then return the items within 14 days of telling us. You pay the cost of sending them back, unless the item is faulty. We recommend a tracked service, as we can't be responsible for items lost in transit.
We will refund the price of the items and the standard delivery charge within 14 days of receiving them back, to your original payment method.
Items we cannot take back once opened
For hygiene and safety reasons, we cannot accept returns of sealed toiletries and body care products once the seal has been broken after delivery.
Food, including chocolate, cannot be returned once its wrapper has been opened, unless it is faulty or damaged.
Faulty, damaged or wrong items
If something arrives faulty, damaged or is not what you ordered, contact us within 30 days for a full refund, including delivery. Please send a photo if you can.
After 30 days we will offer a repair or replacement, or a refund if that is not possible.
Local Buyers orders
The same rights apply. If you need to return a Local Buyers item, we will arrange collection in Chard or the TA20 area at no cost to you, or you can bring it to the collection point.
Items sent by our partners
Some products are sent from our partner warehouses or directly by the maker. Please contact us first rather than returning them to the address on the parcel, and we will tell you where to send them.
If you have any questions, contact us at hello@threecountiesservices.co.uk. We aim to reply within 48 hours.
Three Counties Services Ltd. Registered in England and Wales, company number 17407110. Registered office: 142 Cambridge Street, Chard, TA20 1JQ.